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Odyssey's Cancellation & Transfer Policy
We recognize that participating in an Odyssey program is a significant investment, and we aim to be as fair and generous as possible while
also accounting for the real costs associated with cancellations and schedule changes.
Our policies are designed to respect everyone involved, including participants, facilitators, our coordination team, and our facility partners. When a space is reserved, it often means another participant cannot attend. Facilitators block time on their calendars and may turn down other opportunities. Rooms and resources are reserved specifically for each participant and may go unused if a cancellation occurs.
Our goal is to balance flexibility for participants with the operational realities of delivering high-quality programs.
Our policies are designed to respect everyone involved, including participants, facilitators, our coordination team, and our facility partners. When a space is reserved, it often means another participant cannot attend. Facilitators block time on their calendars and may turn down other opportunities. Rooms and resources are reserved specifically for each participant and may go unused if a cancellation occurs.
Our goal is to balance flexibility for participants with the operational realities of delivering high-quality programs.
Retreat Program Cancellation & Transfer Policy
Our retreat cancellation policy is stricter than our private program policy because retreat capacity is intentionally limited, and each registration reserves a dedicated spot. When a cancellation occurs close to the retreat date, there is often insufficient time to fill the vacancy, resulting in unused accommodations, facilitator capacity, and other reserved resources.
If we are able to fill your spot with another participant, we are generally able to be much more flexible. Otherwise, the financial impact to the retreat is significant.
If we are able to fill your spot with another participant, we are generally able to be much more flexible. Otherwise, the financial impact to the retreat is significant.
cancellations
TRANSFERS / RESCHEDULING
30+ days before retreat start date
Full refund, minus a $500 administrative and processing fee
30+ days before retreat start date
No transfer fee, though there may be a price adjustment depending on the retreat selected
15–29 days before retreat start date
50% refund
15–29 days before retreat start date
No transfer fee if we are able to fill
your spot; otherwise, a 50% transfer
fee applies
0–14 days before retreat start date
Non-refundable
0–14 days before retreat start date
No transfer fee if we are able to fill your spot; otherwise, the payment is non-refundable
Private Program Cancellation & Transfer Policy
cancellations
14+ days before session date
Full refund, minus a $600 facilitator and processing fee
2–13 days before session date
50% refund
Less than 48 hours before session date
Non-refundable
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Transfers / Rescheduling
14+ days before session date
Free reschedule
0–13 days before session date
$1,200 facility and facilitator fee
FAQ’s
Common Questions
What if I’m unable attend due to last-minute flight cancellations or a personal emergency?
As much as we would like to, we are unable to offer a refund or transfer in this instance for the above reasons. This is why we highly recommend purchasing travel insurance, which you can learn more about here. Our dedicated agent is Julie, who you can reach on (317) 573-4559.
What if Odyssey cancels the retreat I booked or is unable to provide the services?
In the unlikely event that Odyssey cancels a retreat or is unable to provide the services you booked, we will work with you to find an alternative retreat that aligns with your preferences. If you decide not to transfer your booking, we will provide a full refund of all amounts paid to Odyssey for the cancelled retreat.
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