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Odyssey's Cancellation & Transfer Policy
Our policies are designed to respect everyone involved, including participants, facilitators, our coordination team, and our facility partners. When a space is reserved, it often means another participant cannot attend. Facilitators block time on their calendars and may turn down other opportunities. Rooms and resources are reserved specifically for each participant and may go unused if a cancellation occurs.
Our goal is to balance flexibility for participants with the operational realities of delivering high-quality programs.
Retreat Program Cancellation & Transfer Policy
If we are able to fill your spot with another participant, we are generally able to be much more flexible. Otherwise, the financial impact to the retreat is significant.
Arrival Policy
If a participant is unable to arrive by the published retreat start date and time for any reason, the reservation will be treated as a cancellation under the policy above.
Travel Insurance
Because retreat payments become partially or fully non-refundable as the retreat date approaches, Odyssey strongly recommends that participants purchase travel insurance to protect their prepaid, non-refundable retreat and travel costs.
Following acceptance into a retreat, participants will receive Odyssey's recommended travel insurance options, along with guidance on when coverage should be purchased. Depending on the policy selected and the reason for cancellation, travel insurance may reimburse eligible non-refundable retreat costs and other covered travel expenses.
Participants are responsible for reviewing their policy terms, observing any applicable purchase deadlines, and confirming their coverage with their insurance provider.
Private Program Cancellation & Transfer Policy
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Common Questions
As much as we would like to, we are unable to offer a refund or transfer in this instance for the above reasons. This is why we highly recommend purchasing travel insurance, which you can learn more about here. Our dedicated agent is Julie, who you can reach on (317) 573-4559.
In the unlikely event that Odyssey cancels a retreat or is unable to provide the services you booked, we will work with you to find an alternative retreat that aligns with your preferences. If you decide not to transfer your booking, we will provide a full refund of all amounts paid to Odyssey for the cancelled retreat.
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